Frequently Asked Questions
Everything you need to know about shopping with Milli&Mark
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
What payment methods do you accept?
Milli&Mark accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by reaching out to our customer service department.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly. You can change or cancel your order within 2 hours of placement. After this window, the order may already be in the fulfillment process.